DELIVERY, RETURNS AND EXCHANGES
DELIVERY AND RETURNS
DELIVERY
Every BOCHEVA garment is designed and carefully made-to-order in Spain. So, as soon as we receive the purchase order we will be preparing it for you. You will receive it within 7 to 21 days, depending on the garment and country.
We want you to receive it in the less amount of time, so if you need your order earlier, contact us at info@bocheva.com
We will take in consideration your request, and our team will manage to see what we can do.
Shipping is complimentary within Spain and the European Union (including Switzerland and Monaco). For all other destinations, shipping is €20 (or the equivalent in your currency) and complimentary on orders of €300 or more. The delivery cost is clearly shown at checkout.
*International delivery: BOCHEVA ships international orders under DDP (Delivered Duty Paid), so you will not be asked to pay anything further upon delivery. For orders outside the European Union, import duties and taxes are calculated and shown as a separate line at checkout, and paid together with your order. In Australia, they only apply to orders above approximately AUD 1,000.
*By placing an order, you confirm that you have read and agree to the Terms and Conditions stated on this website.
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RETURNS
You have 14 days from the delivery date to let us know by email, at info@bocheva.com, that you wish to return your order.
To return your purchase, items must be in their original condition, with all tags attached, and must not be worn, altered, washed, or have any fragrance. They must be sent back inside their original packaging - including boxes, hangers, garment bags and other signature packaging materials received. Remember also including the original invoice.
Returns that do not meet our policy will not be accepted and will be sent back to you.
Return shipping costs are the responsibility of the customer. You can send your order back by your own means - we recommend a traceable service and keeping proof of shipment - or we can provide you with a return label. In that case, the cost of the label and any customs duties will be deducted from your refund.
BOCHEVA covers the return shipping costs only if the item has a manufacturing defect. In that case, please notify us by email within 48 hours of receiving your parcel.
*BOCHEVA will not be responsible for return packages lost en route.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bocheva.com.
For orders shipped outside the European Union, import duties and taxes paid at checkout are not refundable: we refund the price of the product only. These amounts are paid to the customs authorities of your country; to recover them, you will need to apply directly to your local customs office.
In case it is denied, we will send the item back to you. Note shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, except in the case of a manufacturing defect as described above. Do not hesitate to contact us to info@bocheva.com if you have any doubt.
BOCHEVA reserve the right to reject returns that do not comply with our return policy.
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EXCHANGES
We accept one size exchange per order, requested by email within 14 days of delivery. Shipping costs for an exchange are the responsibility of the customer.
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SALE ITEMS
Items marked “SALE” cannot be returned or exchanged. This does not affect the statutory rights of customers in the European Union and the United Kingdom.