Refund policy

Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@bocheva.com. Items sent back without first requesting a return will not be accepted.

Custom & Modified Garments
Garments that have been customised, altered, or modified at the customer's request (including bra cup changes, length alterations, or any structural modifications) are not eligible for return or refund. By requesting a modification, the customer acknowledges the item has been personalised and cannot be restocked or resold.

Exchanges
We accept one size exchange per order.

Spain and European Union: The first size exchange is fully covered by BOCHEVA. To request an exchange, contact us at info@bocheva.com within your 15-day window.

International orders (outside the EU): Due to international shipping costs and customs duties on returned goods, we are currently unable to offer free size exchanges outside the EU. To change your size, please request a standard return for refund (see "Return Shipping Costs" below) and place a new order for the correct size.

Return Shipping Costs
European Union customers: Return shipping is the responsibility of the customer. Please send your parcel via a tracked courier of your choice to the address provided upon return approval.

International customers (outside the EU): We can provide a DHL return label upon request. The cost of the label and any re-import customs duties will be deducted from your refund.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

EU 14-Day Cooling Off Period
EU customers have the right to cancel or return within 14 days for any reason. This right does not apply to customised or modified garments.

Refunds
Once we receive and inspect your return, if approved you'll be refunded to your original payment method within 10 business days. Return shipping costs and customs duties will be deducted from international refunds.

If more than 15 business days have passed since approval, contact us at info@bocheva.com.