Refund policy

Return & Refund Policy

You have 14 days from the delivery date to let us know by email that you wish to return your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@bocheva.com. Items sent back without first requesting a return will not be accepted.

Custom & Modified Garments
Garments that have been customised, altered, or modified at the customer's request (including bra cup changes, length alterations, or any structural modifications) are not eligible for return or refund. By requesting a modification, the customer acknowledges the item has been personalised and cannot be restocked or resold.

Exchanges
We accept one size exchange per order. To request an exchange, contact us at info@bocheva.com within your 14-day window. Shipping costs for an exchange are the responsibility of the customer.

International orders (outside the EU): Due to international shipping costs and customs duties on returned goods, the simplest way to change your size is to request a standard return for refund (see "Return Shipping Costs" below) and place a new order for the correct size.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. You can either:

• send your parcel back by your own means, using a tracked courier of your choice, to the address provided upon return approval; or
• ask us for a return label. The cost of the label and any customs duties on the returned parcel will be deducted from your refund.

Manufacturing Defects
BOCHEVA covers the return shipping costs only if the item has a manufacturing defect. Please inspect your order on arrival and, in that case, notify us by email within 48 hours of receiving your parcel.

EU 14-Day Cooling Off Period
EU customers have the right to cancel or return within 14 days for any reason. This right does not apply to customised or modified garments.

Refunds
Once we receive and inspect your return, if approved you'll be refunded to your original payment method within 10 business days. If you used a return label provided by us, its cost and any customs duties will be deducted from your refund.

Import Duties & Taxes
For orders shipped outside the European Union, import duties and taxes paid at checkout are not refundable: we refund the price of the product only. These amounts are paid to the customs authorities of your country; to recover them, you will need to apply directly to your local customs office.

If more than 15 business days have passed since approval, contact us at info@bocheva.com.